1. Eligibility: Items must be unused, unaltered, and in their original packaging with tags intact to qualify for returns.

We accept returns within 30 days from the date of purchase.

2. Return Initiation: To begin the return process, please contact our dedicated customer service team at info@looksbyray.com , looksbyray1@gmail.com or (+1) 825-967-6230.

3. Return Shipping: All Customers are responsible for return shipping costs.

Please use a trackable shipping service and provide the tracking details once available.

4. Refund Process: Upon receiving and inspecting the returned item(s), refunds will be issued to the original payment method within 5-7 business days.

Refunds will be processed for the item(s) cost minus any applicable shipping charges.

5. Exchanges: Customers may opt for an exchange of items of equal or lesser value. If the replacement item costs more, the price difference will apply.

Contact our customer service team to facilitate an exchange.

6. Non-Refundable Items: Hair extensions that have been altered, washed, or damaged are ineligible for returns.

Accessories and promotional items received with the purchase cannot be returned for a refund.

7. Damaged or Incorrect Items: In the event of receiving damaged or incorrect items, please notify us within 3 business days of delivery promptly to arrange for a return or replacement.

8. Exceptions: This return policy is applicable exclusively to purchases made directly through our website or authorized sales channels.

Refer to third-party retailer policies for items bought from them.

9. Customer Support: For any queries or assistance concerning returns, feel free to reach out to our customer service team via mail to info@looksbyray.com, looksbyray1@gmail.com or 825-967-6230.