1. Eligibility: Exchanges are available for unused and unaltered items within 20 days of the original purchase date.

Items must be in their original packaging with tags intact to qualify for an exchange.

2. Exchange Process: To initiate an exchange, please contact our customer service team at looksbyray1@gmail.com

3. Exchange Shipping: All customers are responsible for exchange shipping costs.

Please use a trackable shipping service and provide the tracking details once available.

4. New Item Selection: Customers can opt for an exchange of items of equal or less value. If the new item costs more, the price difference will apply.

Contact our customer service team to facilitate the selection and exchange process.

5. Non-Exchangeable Items: Hair extensions that have been altered, washed, or damaged are not eligible for exchanges.

Accessories and promotional items received with the purchase cannot be exchanged.

6. Damaged or Incorrect Items: In the event of receiving damaged or incorrect items, please notify us within 3 business days of delivery.

We will promptly arrange for an exchange or replacement.

7. Exceptions: This exchange policy applies exclusively to purchases made directly through our website or authorized sales channels.

Refer to third-party retailer policies for items bought from them.

8. Contact Us: For any queries or assistance concerning exchanges, feel free to reach out to our customer service team at info@looksbyray.com ,

looksbyray1@gmail.com , or 825-967-6230